A confirmed payment is final.

The rule

Any payment that we have confirmed is non-refundable. By paying, you agree to this policy and to our Terms & Conditions.

When a payment is confirmed

A payment is confirmed when we tell you, by email, that we have received it. Until you receive that email, nothing has been confirmed and you may cancel the order without charge. We never ask you to pay anywhere except by bank transfer to the account details we send you ourselves.

Sponsor cards

• The price in your confirmation email is the price you pay.
• Once payment is confirmed the booking is final, whether or not you supply your content on time, change your mind, or end the campaign early.
• If we cannot run your card on the dates we agreed, because of a problem on our side, we will agree a new start date with you.
• We may decline or remove a card that is untrue, misleading or not allowed (see the rate card). If we remove a card for that reason, the payment is not refunded.

Newsroom plans and the API

Payments for a plan or allowance are non-refundable once confirmed. You can stop using the service at any time, and you will keep access until the period you paid for ends.

The one correction we will make

If we receive the same payment twice by mistake, or an amount different from the one we asked for, tell us within 14 days. We will return the extra amount or credit it to your next order. This corrects an error. It is not a refund of a service.

Free services

Checking claims in the app and on the website is free. Nothing in this policy affects your legal rights that cannot be limited by contract.

Questions

Write to support@chatniai.com. A member of our team will reply personally to any request about a payment.